I used the TOKII scraper for about two weeks and it slides in & out slowly.
What do I need to do?
What is the best way to clean this?
This occurs when the debris from the tongue sometimes gets into the toothbrush groove. Here’s a secret – press the knob of the TOKII scraper slightly harder than you would for normal scraping. While keeping it pressed With the help of your other hand pull the scraper out of the brush stem. Clean the brush groove & the scraper under warm running water. If you see any deposits inside the brush stem you can use an unused cotton swab that we use to clean our ears to scrape it off. Keep TOKII under running warm water to rinse the gunk off.
How often do I need to clean the hygienic holder?
Is it ok to keep TOKII on the sink counter?
It is recommended that you clean the hygienic holder with liquid soap and running warm water once or twice a week. The holder was designed specifically to hold TOKII well. However, if you notice carefully, even while lying flat on the counter the head and the scraper do not touch the surface on which it is lying.
Returns or Replacements:
TOKII is a dental device that maintains your oral health. Our top priority is to protect the health of our customers, partners & all who use TOKII. COVID has awakened us to be extra vigilant. Hence as a company we have decided to keep a no return policy.
However, don’t be disheartened, if you receive a defective piece or a broken one please write to us at firstname.lastname@example.org with a picture of the damaged product and we will be happy to help.