Shipping Policy

Shipping Policy


All orders are shipped within 48 hours Monday - Friday 8am - 5pm.


We use the following carriers to deliver our orders:


Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return An Item

TOKII is a dental device that maintains your oral health. Our top priority is to protect the health of our customers, partners & all who use TOKII. COVID has awakened us to be extra vigilant. Hence as a company, we have decided to keep a no return policy.

However, don’t be disheartened, if you receive a defective piece or a broken one please write to us at with a picture of the damaged product and we will be happy to help.